Privacy Policy & Data Security
Last Updated: April 2026
At Medisfera Pharmacy Bali, we understand that your health information is deeply personal. We are fully committed to maintaining the confidentiality, security, and privacy of your data in accordance with pharmaceutical ethics standards and the Indonesian Personal Data Protection Law (UU PDP).
This policy explains how we collect, use, and protect your information when you use our services.
1. What Information Do We Collect?
To provide fast and safe medicine delivery, we collect certain basic information when you interact with us through our website and WhatsApp, including:
Identity & Contact Information
Full name, WhatsApp number, and email address (for sending payment receipts and invoices).
Delivery Information
Full address, Hotel/Villa name, and room number for our 30-minute delivery logistics.
Medical InformationHighly Confidential
Doctor's prescription photos, symptoms, or allergy history shared with our Pharmacist during WhatsApp consultation sessions.
2. How Do We Use Your Data?
The data you provide will never be used for purposes beyond your healthcare needs. We use it specifically for:
Medical Validation
Ensuring the medicine you order matches your doctor's prescription and is safe for your health condition.
Order Processing & Delivery
Creating invoices and directing our couriers so your order arrives at your location quickly and accurately.
Service Communication
Contacting you regarding order status, payment confirmation, or delivery issues.
3. Third-Party Data Sharing
Medisfera Pharmacy Bali guarantees that we will never sell, rent, or trade your personal data to third parties for marketing purposes.
Your data is only shared on a limited basis with trusted partners bound by confidentiality agreements, solely to fulfill your order:
Delivery Couriers
Only receive your name, phone number, and delivery address. Medical details are never shared with couriers.
Licensed Payment Providers
To process digital payments securely through our official link (payment.medisferapharmacybali.com). We never store sensitive data such as Credit Card details or banking PINs on our servers or databases.
4. Data Security Standards
We implement strict digital security standards to protect your data from unauthorized access:
Transaction Encryption
All payment processes on our payment domain use advanced SSL/TLS encryption technology.
WhatsApp Chat Confidentiality
Your conversations with our Pharmacist team on WhatsApp are managed internally with access restricted only to assigned medical staff and Customer Service personnel.
5. Your Data Control Rights
As a service user, you have full rights over your personal data. You are entitled to request that we update your address, or delete your delivery and consultation history from our system after your order is completed.
Contact Us About Privacy
If you have any concerns about your data privacy, or wish to request data deletion, please contact us with the subject "Data Privacy" via:
Email: [email protected]
WhatsApp: +62 812-2694-3152